Policies


Return Policy: Refunds issued on Green Planet Yarn Gift Cards or method of payment for on-line shopping. Exchanges and returns are accepted within 60 days of purchase for regularly priced unused merchandise. Yarn must be in original packaging (unwound). Shipping charges are not refundable.

All items purchased with a discount are final - no exchanges or returns accepted.

Needles and hooks may be exchanged for a different size, within 7 days, in original packaging. Employees reserve the right to inspect the packaging to ensure it is closed and has not been used. Books, patterns, and Gift Cards are not returnable.

Rewards: Currently, only in-store purchases qualify for rewards. Rewards in store are given at every $200 interval, where upon you then receive an in store reward of $20 towards your next qualifying purchase. These rewards are not given for online purchases.

Class Policy: To reserve a seat, classes must be paid for in advance, cash, check or credit card. Unless otherwise noted class fees do not include materials or patterns. All classes must be cancelled no later than two days before the first class to receive a full refund. Missed classes may be made up at a later session if pre-arranged with the instructor. Green Planet Yarn may cancel the class for any reason, and in the event of cancellation by the instructor or Green Planet Yarn your class fee will be refunded.

Yarn Winding: We offer complimentary winding for yarn purchased from us. If you choose to have your yarn wound, shipment may be delayed slightly since winding is done in order of sale. Note: wound yarn is not returnable.
CONTACT US


 yarn@greenplanetyarn.com
 


408-620-1042

1702-H Meridian Avenue
San Jose, CA 95125


Mon Closed 
Wed, Fri 11am - 6pm
Tue & Thurs 11am - 8pm
Sat 11am - 5pm
Sun Noon - 5pm